Servicing Geelong and the Surf Coast
(03) 5247 4700 or 0437 600 877 (SMS ONLY)
inquiry@cleannestco.com
Servicing Geelong and the Surf Coast
(03) 5247 4700 or 0437 600 877 (SMS ONLY)
GET AN ESTIMATE
Home » Faqs

Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Clean Nest Co.

 

Could you please explain your pricing structure?–+

Package-Based Service Model

Clean Nest Co offers services based on a package model allowing our technicians to focus on a comprehensive, consistent service rather than hourly rates. This ensures predictable pricing, efficiency, and customized cleaning to suit your needs.

Why a Package-Based Model benefits you:
  • Predictable Pricing: Know exactly what you’re paying for upfront, without any surprises.
  • Efficiency and Focus: Our team concentrates on delivering the best results in the most effective manner.
  • Customised Cleaning: Tailored packages to suit different homes and cleaning requirements.

Clean Nest Co offers services based on a package model allowing our technicians to focus on a comprehensive, consistent service rather than hourly rates. This ensures predictable pricing, efficiency, and customized cleaning to suit your needs.

All of our team members must come with no disclosable outcome report on their Australian Police Check.

We strive to assign you a consistent cleaner, although occasionally a team of two may be assigned to the job. Any changes will always be communicated to you through our Fresha email notifications.

Certainly, the decision is entirely yours. Our team is skilled at accommodating clients' preferences, and they also work efficiently when clients are not at home or prefer to stay in a specific area, such as their office.

Yes, you have the option to leave a key, preferably in a lockbox, for which we securely store the code in our system. It's important to note that we do not retain or store keys due to insurance requirements. This practice also ensures that we can access the property even if your assigned cleaner is away for the day.

While we make every effort to maintain a consistent schedule, please understand that the timing might vary due to factors such as cleaner availability, cancellations from preceding clients, or other unforeseen circumstances.