Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Clean Nest Co.

Could you please explain your pricing structure?–+

We provide options for both weekly and fortnightly cleaning services, with the 'Traditional Clean' option standing out as our most popular selection. Our pricing is determined per cleaning session rather than on an hourly basis, guaranteeing unwavering quality. This strategy has proven highly successful; whether a cleaner operates at a slower pace intermittently or a replacement is sent for any reason, it guarantees a consistently reliable service.

What is your police check policy? –+

All of our team members must come with no disclosable outcome report on their Australian Police Check.

Can I expect a consistent cleaner?–+

We strive to assign you a consistent cleaner, although occasionally a team of two may be assigned to the job. Any changes will always be communicated to you through our Fresha email notifications.

Is it possible for me to be present during the cleaning?–+

Certainly, the decision is entirely yours. Our team is skilled at accommodating clients' preferences, and they also work efficiently when clients are not at home or prefer to stay in a specific area, such as their office.

Is it possible for us to leave a key?–+

Yes, you have the option to leave a key, preferably in a lockbox, for which we securely store the code in our system. It's important to note that we do not retain or store keys due to insurance requirements. This practice also ensures that we can access the property even if your assigned cleaner is away for the day.

Is the cleaning scheduled for a specific time?–+

While we make every effort to maintain a consistent schedule, please understand that the timing might vary due to factors such as cleaner availability, cancellations from preceding clients, or other unforeseen circumstances.